Shopper report: Creating Brand Experience
The future of shopper marketing lies in creating multi-sensory experiences to capture consumers' attention as the digital age steals a march on the high street. A bold statement and one that would come predictably from Event, unashamed champions of brand experiences.
Yet shopper and experiential are perpetually good bedfellows and rightly so. Data from the IPM Shopper Conference 2016 suggests that 10% of shoppers trade up when presented with a clear call to action in aisle related to brand building activation.
Event’s first shopper report, The Future of Shopper Activations, brings together seven essays from experts in the field of shopper activations to forecast this rapidly changing area and share their thoughts and recent case studies on how they are innovating to reach their desired consumer tribes.
And our experts all agree that creating inspiring experiences can help break through shoppers’ routine response behaviours to engage them while in shopping mode, build brand equity and ultimately lead them towards the end goal of purchasing.
Indeed, the year has been dominated by the inexorable rise of the experience store as brands respond to the rise in online shopping by creating flagship stores with multi-sensory touchpoints. In September, KitchenAid, the makers of the iconic mixers, opened its first experience store on London’s Wigmore Street. The space not only showcases the product, it includes a demonstration kitchen as well as a cookery school, enabling the brand to host its customers in a fully branded environment to experience the product range, with a programme of events on offer to entice consumers to the store.
Last month, Lego also opened its largest store in the world in Leicester Square, creating a brand footprint and a home to engage superfans right in the centre of London. Meanwhile, Dr Martens is set to open a flagship store in Camden, its hometown where the brand’s designs were first sold around 50 years ago. The store will feature virtual tours of the factory plus an association with sound system manufacturer Marshall to include a music space for events, tying in with the brand’s belief that the
As customers become smarter shoppers, retail spaces need to offer more than just a product showcase, but a memorable brand experience. The store environment, design and customer touchpoints are of tantamount importance in the digital age as they all contribute to an enhanced customer journey where customers are immersed in the brand’s values and products.
Garry Dods, founder and managing director at WeAreFearless, the agency behind the recent KitKat Chocolatory, agrees. "The challenge will always be to capture shoppers’ attentions in an era where people are more focused on their smartphone screens than what’s going on around them. These shoppers utilise their multi-senses as often as their smartphones when purchasing a product."
The future is about creating greater immersive and engaging personalised shopper experiences, to build lasting memories and encourage brand fandom. Recent innovations around enhanced VR experiences, such as John Lewis’s in-store experience tying in with this year’s Buster the Boxer Christmas campaign, afford consumers an instant retail gratification moment during their shopper journey.
Indeed, the rise of VR can now help customers trial a new holiday before leaving the store, or have their furniture imagined at home, while smart store technology will further boost the opportunity for a truly personalised experience. It’s an exciting future for the innovators, the creative and the tech savvy.
Event's shopper report, in partnership with Westfield, brings together seven essays on the biggest trends shaping this rapidly-changing area of activation.
Comment below to let us know what you think.
For your daily hit of news from the brand experience community, weekly brand and inspiration updates or your monthly trend download, register and subscribe to Event and our bulletins.